Refund policy
💄 Kiss & Kare Refund Policy
Thank you for shopping with Kiss & Kare. We take great pride in the quality and care of our vegan, cruelty-free lip products. Because of the personal nature of our items, we do not accept returns or exchanges on any opened or used products.
🛑 All Sales Are Final on Opened Items
For hygiene and safety reasons, all opened or used products are non-refundable and non-returnable.
🧾 Refunds for Damaged Items
If your order arrives damaged or defective, we’re happy to make it right.
To be eligible for a refund:
- You must email us within 7 days of receiving your order.
- Include a clear photo of the damaged item.
- Provide your order number and the name on the order.
📩 Email us at: contact@kissandkare.com
Once reviewed, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.
🔁 What We Don’t Offer
- No returns or refunds on used or opened items
- No refunds requested after 7 days of delivery
- No refunds for shipping costs
If you have any questions, feel free to contact our customer care team. Thank you for choosing Kiss & Kare and supporting clean, ethical beauty 💋